Condiciones de uso de la oficina virtual

Operations carried out via the HIDRAQUA GESTIÓN INTEGRAL DE AGUAS DE LEVANTE, S.A. Online Office will be subject to the following Terms and Conditions:

First.- Object

The purpose of these specific terms and conditions ("Terms and Conditions") is to regulate access to and use of the Online Office "O.O.") of HIDRAQUA GESTIÓN INTEGRAL DE AGUAS DE LEVANTE, S.A. (hereinafter referred to as "The Company").

Use of this service implies the O.O. User's compliance with these Terms and Conditions, the specifications required to carry out operations using the service and the legal and privacy information available on the website of The Company.

Via the Online Office service of The Company, O.O. Users can perform a number of online transactions related to their current contract.

Communications from The Company to O.O. Users via the Online Office service will be considered valid.

Second.- O.O. User registration process. O.O. Registration

In order to use the Online Office, users must complete the registration process described below and accept these Terms and Conditions.

The Company O.O. is available exclusively to:

  • Customers with a valid contract with The Company ("Private Users").
  • Licensed property administrators ("Property Administrators").
  • Representatives of legal entities who have a valid contract with The Company ("Representatives").

Registration with the free Online Office service implies acceptance of the service Terms and Conditions, its privacy policy and the functions presented at any given time for each of the operations and transactions carried out therein.

Persons aged over 18 who meet the above requirements may apply to register with the O.O. in their own name or on behalf of third parties whom they legitimately represent.

On starting the registration process, users must provide identification and contract data and information on their current contract with The Company which is the basis of their registration for access to the O.O. Except in the case of Representatives and Property Administrators, registration with the O.O. must be requested in the user's own name.

Should O.O. Users provide data from other natural persons on or during registration, they state that they have the express consent of said persons, which must be duly confirmed by the corresponding authorisation or representation document in the case of Property Administrators or Representatives of legal entities, so their data may be used by The Company for the aforementioned purposes.

In all cases, users agree to provide accurate information in relation to their personal data and to keep this information up to date.

The Company reserves the right to reject registration requests when the information provided during the registration process does not match that in its systems.

During the registration process, O.O. Users choose their Username and receive an email to establish their Password and complete the activation process.

The Online Office access password should comply with the minimum security requirements (minimum of 6 characters containing at least 2 numbers and 2 letters).

O.O. Users may access their profile using the Username and Password.

If the registration process has been conducted by phone or in person, O.O. Users will receive an email to establish their Password and complete the activation process.

O.O. Users agree to observe the strictest confidentiality with regard to their Username and Password.

The Company is exonerated from all liability arising from incorrect or negligent use of the Password, transferring it to a third party, its loss or theft, or any action or omission on the part of the O.O. User that could lead to fraud.

For security reasons, The Company may change the Password, duly informing the O.O. User of this circumstance.

All transactions performed with the Username and Password of the O.O. User are considered valid, generating the corresponding rights and obligations.

Third.- Obligations of the O.O. User.

Use of the O.O. is solely and exclusively under the O.O. User's responsibility.

O.O. Users must adequately safeguard their Username and Password to the O.O., and are the sole persons responsible for the use made of them. O.O. Users agree to report any suspicion of theft of credentials, identity theft or fraudulent use via the means of contact described in point 6 of these Terms and Conditions.

We recommend changing the Password regularly.

Fourth.- O.O. User cancellation of O.O. account

The O.O. User may cancel their account with the Online Office service at any time using the O.O. User configuration option in the app.

The Company reserves the right to block and/or suspend transactions over the O.O. immediately and without prior notice in the following cases:

  • When the contract on which the request for access is based has terminated.
  • When the O.O. User is suspected not to have observed these Terms and Conditions.
  • When there is evidence of fraudulent use of the O.O. User's access codes.
  • When there is evidence of theft of the identity of the contract holder during the registration process.
  • When there is evidence that the customer has provided false data.

The Company reserves the right to take appropriate legal action for damages caused by fraudulent use or breach of these Terms and Conditions.

Fifth.- Liability of The Company

The Company will make every effort to offer the O.O. User uninterrupted access to the service. Nevertheless, the complete O.O. or some of its transactions may be unavailable for different reasons, including emergencies, overload, connections, broken links, problems with network computers, interference or signal strength. Such unavailability does entitle the O.O. User to compensation.

The Company will not be liable for any damages or changes to the O.O. User's devices, data, lost or unsaved messages or pages, or delays due to interruptions or O.O. performance problems. Nor will The Company be liable for damages caused by possible illegitimate intrusions by third parties beyond its control.

The information provided in the O.O. has been compiled and verified with due diligence.

Sixth.- Reporting incidents

If O.O. Users wish to make an inquiry in relation to the O.O. or these Terms and Conditions, they may contact The Company's customer care department via the website contact link.

Seventh.- Privacy policy

The personal data requested are strictly necessary for the maintenance, development and control of contractual relations with O.O. Users.

O.O. Users guarantee that the data provided are true, accurate, complete and up to date, and are responsible for any direct or indirect loss or damages that may arise as a result of a breach of said obligation. Should the personal data provided belong to a third party, O.O. Users guarantee that said third party has been informed of the aspects contained in this Policy and that they have obtained their authorisation to provide their data to The Company for the indicated purposes.

The personal data provided, other additional data that may be provided and those generated as a result of providing the water supply service as part of customer and user care activity in the complete water cycle, for the purposes of managing the User's contract, application or request, will be incorporated in The Company's database.

For more information on processing by The Company, the O.O. User may consult the Privacy Policy of the website and the the Customer and Service User Data Protection Policy.

In all cases, and in compliance with General Data Protection Regulation (EU) 2016/679, and Organic Law 3/2018, of 5 December, on the Protection of Personal Data, users may exercise their rights of access, rectification, erasure, objection, data portability and restriction to data processing by sending their request, accompanied by a copy of their identity card or equivalent and, if necessary, a representation document, using any of the following methods:

  • By contacting us via our website.
  • Registering your request with any of our service offices.

Eighth.- Jurisdiction and applicable legislation

The Terms and Conditions of the O.O. are governed by Spanish law. Unless consumer and user protection regulations state otherwise, the parties expressly submit to the jurisdiction of the Courts of the place where The Company has its registered address for the resolution of any discrepancies that may arise.